10 Quick Tips for Better Communication

 

  1. Be calm and supportive
  1. Focus on the feelings, not the facts
  1. Pay attention to tone of voice
  1. Address the person by his or her name
  1. Speak slowly, and use short, simple words
  1. Ask one question at a time
  1. Avoid vague words and negative statements
  1. Don’t talk about the person as if he or she weren’t there
  1. Use unspoken communication, like pointing
  1. Be patient, flexible and understanding